Privacy policy

Background

www.kalanahq.com (“Website”) and the mobile apps, web interfaces, APIs, documentation, servers and all other Intellectual Property, software, and infrastructure (individually referred to as “Kalana Application” and collectively as “Kalana ” are owned, registered and operated by Kalana Software Pvt Limited (“Company”), a company, incorporated in India.

These Terms of Use (“Terms of Use”), which include and hereby incorporate the Privacy Policy at [www.kalanahq.com](“Privacy Policy”), are a legal agreement between the Company and you (“You ” or “User”). By using or accessing Kalana, you agree (i) that you are 18 years of age or older, (ii) if you are the age of majority in your jurisdiction or over, that you have read, understood, and accept to be bound by the Terms of Service and the Privacy Policy.

We reserve the right to make changes to these “Terms of Use” at any time. Any such modifications will become effective immediately upon posting to the Website/Kalana Product and your continued usage of the Website/Kalana Product, and/or the Services (as defined below) constitutes your agreement to such modifications. You agree to periodically review the current version of these Terms of Use as posted on the Website/Kalana Product.


Services and Restrictions on Usage

You may use the Services in accordance with our contractual arrangement with you or your Employer/organisation that you represent.
Subject to your compliance with these Terms of Use, the Company grants you a limited, revocable, non-exclusive, non-transferable, non-sublicensable license to use and access the Service.

You agree not to (and not to attempt to) (i) use the Service for any use or purpose other than as expressly permitted by these Terms of Use.


Company reserves the right to modify or discontinue, temporarily or permanently, the Service (or any part thereof) with or without notice. The Company reserves the right to refuse any user access to the Services without notice for any reason, including but not limited to a violation of the Terms of Use.
If you violate these Terms of Use, the Company reserves the right to issue you a warning regarding the violation or immediately terminate or suspend any or all accounts you have created using the Service. You agree that the Company need not provide you notice before terminating or suspending your Account(s), but it may do so.


Privacy

Your privacy is important to us. Please read the Kalana Privacy Policy on our website at https://kalanahq.com/privacy (the “Privacy Policy”) as it describes the types of data we collect from you and your devices (“Personal Data”), how we use your Data, and the legal basis for which we have to process your Personal Data.


Usage of Kalana Suite

If you use a Kalana Product, as a User you are responsible for maintaining the security of the devices on which the Kalana Product is installed and/or used, as well as the security of your account associated with the Kalana Product. You are responsible for all activities that occur on a Kalana Product under your account.
You may only access the Kalana Suite and use the Services for lawful purposes. You are solely responsible for the knowledge of and adherence to any or all provisions of Applicable Law pertaining to Your use of the Kalana Suite and Services. You agree that you will not in any way:

Interfere with the ability of others to access or use the individual Kalana Products and the Kalana Suite.


Interfere with or disrupt the Services or servers or networks connected to the Services, or disobey any requirements, procedures, policies, or regulations of networks connected to the Services.


Upload or transmit (or attempt to upload or transmit) files that contain viruses, Trojan horses, worms, time bombs, cancelbots, corrupted files or data, or any other similar software or programs that may damage the operation of the Service or other users’ computers.


Violate any Applicable Laws or regulations, or promote and encourage any illegal activity including, but not limited to hacking, cracking, or distribution of counterfeit software, or cheats or hacks for the Service.

Governing Law


These Terms of Use shall be governed by and constructed in accordance with the laws of India, without reference to conflict of laws & principles. The courts in Ongole, India, shall have the exclusive jurisdiction to determine any disputes arising in relation to, or under, these Terms of Use.

Welcome to Milton, a scheduling and planing app for entrepreneurs. By accessing or using our services, you agree to be bound by the following terms and conditions:


Acceptance of Terms

By using Milton, you agree to be bound by these terms and conditions, as well as our privacy policy. If you do not agree with these terms, you should not use our services.


Use of Service

You are responsible for maintaining the confidentiality of your account login information and for all activities that occur under your account. You agree to use our services only for lawful purposes and in accordance with these terms.


Intellectual Property

All content on our website, including but not limited to text, graphics, logos, images, and software, is the property of Milton or its licensors and is protected by copyright and other intellectual property laws. You may not use, copy, reproduce, modify, distribute, transmit, display, or create derivative works of any content without our prior written consent.


Disclaimer of Warranties

Milton provides its services on an "as is" and "as available" basis, without any warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that our services will be uninterrupted, error-free, or secure.


Limitation of Liability

To the fullest extent permitted by law, Milton and its affiliates, officers, employees, agents, partners, and licensors will not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of our services, even if we have been advised of the possibility of such damages.


Governing Law

These terms and conditions will be governed by and construed in accordance with the laws of the jurisdiction in which Milton operates, without giving effect to any choice of law or conflict of law provisions.

Changes to Terms

We reserve the right to modify these terms and conditions at any time, so please review them periodically. Your continued use of our services after we make changes constitutes your acceptance of the changes.

If you have any questions or concerns about these terms and conditions, please contact us at support@milton.com.

Introduction

kalana provides an HRMS (Human Resource Management System) application that is used by our customers to manage HR activities. This privacy policy applies to all our customers as well as other general users/ website visitors.
Our Privacy Policy describes how kalana collects, uses, and discloses information, and what choices you have with respect to the information. kalana is the controller for the personal data discussed in this Privacy Statement, except as noted in the “kalana as a Service Provider” section below.


kalana as service provider

kalana customers are organizations such as businesses, who use our services to help them manage personnel and applicants. kalana processes personal data in these services only according to our customers’ instructions. If you have questions about personal data, you have entered an kalana service used by one of our customers or want to exercise any of your rights regarding your personal data, our customer contract requires that we redirect your inquiry back to that kalana customer.



Personal Data We Collect

Personal Data We Collect Directly from You Website As a visitor to the Website, you may choose to provide us with your personal data such as:

First name, Last name, Business email, Phone number, Company name, Job level, Functional role, Street address, To access some areas of the Website, you will need to have account authentication credentials. As part of your account, you may choose to provide us with additional data, such as:

A photo, Social media profiles, Areas of expertise, Account Management

We collect business contact information for account management purposes related to the use of kalana software-as-a-service applications or professional services. Cookies, Web Beacons, and Other Similar Technologies kalana may use website tracking technologies to observe your activities, interactions, preferences, transactional information, and other computer and connection information (such as an IP (Internet Protocol) address) relating to your use of our websites and services. We may also use log files, cookies, and similar technologies to collect information about the pages you view, links you click, and other actions you take when accessing our website or emails. If kalana collects any other personal data from you, we will explain the purposes at the time we collect it.

  1. kalana Resource Authentication

    If you use certain systems provided by kalana, we will collect data from you to enable multifactor authentication. Users will be able to choose an offered multifactor method, which may require additional information, such as mobile number, email address, or unique verification identifier.

  2. Other Information
    If kalana collects any other personal data from you, we will explain the purposes at the time we collect it

    Personal Data Obtained from Third-Party Sources

    kalana may also collect business contact information about you from other sources including third parties from whom we have purchased business contact information and from publicly accessible websites, such as your company’s website, professional network services, or press releases. Business contact information may include:


    First name, Last name, Business email, Phone number, Company name, Job level, Functional role, Business street address, Online identifier, Employment history


    In some instances, kalana may combine personal data you have provided to us with personal data collected from other sources as described above. We process this data to update, expand, and analyse our existing marketing records; identify new customers; create more tailored advertising or website experiences; and send marketing emails.


How we use your Personal Data

To Contact you kalana uses the data we collect about you to provide kalana websites, services, and support. For example, if you provide data to us in a “Contact Us” form, we will use your data to respond to the request.


kalana uses your personal data and information about your activity on our websites to contact you for marketing purposes in accordance with your marketing preferences, including telemarketing calls, and to send marketing emails that we believe may be of interest to you, such as product announcements, newsletters, educational materials, and details on upcoming events. We also use it to send administrative information, such as notices related to products, services, or policy changes.

  1. To Plan and Manage Events
    kalana uses your data for event planning and management, including registration, billing, and connecting with other event attendees, or to contact you further about relevant products and services. Any information you provide about emergency contacts or dietary preferences would be used for your safety and health purposes.

  2. For Improvement Purposes
    kalana uses the data we collect to understand how our websites and services are being used and to make improvements. For example, we may solicit your feedback about your experience using our services, and ways that we can improve those services.

  3. For Security and Investigations
    kalana may use your information to diagnose website technical problems, as well as to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity.

  4. To Personalize Your Experience
    kalana also may use your data to personalize your experience on our websites. kalana or our service providers use website tracking technologies to display products, features, or content that are tailored to your interests and to present advertising on other sites. For more information on how we use cookies, please see our Cookie Policy, which can be found on our website.

  5. Data Disclosure
    Organization may share information with its affiliates and third-party service providers or vendors that have been contracted to offer services on behalf of the Organization. These service providers or vendors are only permitted to use the disclosed data in accordance with the instructions provided by the Organization.

  6. Additional Disclosures
    kalana will not disclose customer data unless we are required to do so to comply with the statutory law or a binding order of a governmental body or a judicial authority. If a governmental body issue notice or a directive to kalana to share the customer data, kalana will attempt to redirect the same to the Customer which shall be at the sole discretion of such authority. Governmental and regulatory bodies need to follow the stipulated procedure to obtain valid and binding orders that shall be undisputed. We review all orders and object to overbroad or otherwise inappropriate ones. If compelled to disclose customer data to a government body, we will give customers reasonable notice of the demand to allow the customer to seek a protective order or other appropriate remedy unless kalana is legally prohibited from doing so. kalana does not sell personal data that we collect or process under this Privacy Statement.

  7. International Data Transfers
    kalana operates as a global business and may transfer, store, or process your personal data in a country outside your authority, including countries outside the European Economic Area (“EEA”). However, we have taken appropriate safeguards with respect to the protection of your privacy, fundamental rights and freedoms, and the exercise of your rights. For example, if we transfer personal data from the EEA to a country outside it, such as the United States, we will implement an appropriate data transfer solution such as entering EU standard contractual clauses with the data importer or taking other measures to provide an adequate level of data protection under EU law.

  8. Data retention
    kalana will retain your personal data at least if necessary to fulfil the service that you have requested, comply with any laws or regulations, resolve disputes, and enforce our agreements. kalana may retain your data longer for a legitimate business interest where business benefit is not outweighed by your personal rights and freedoms. Data entered an kalana enterprise service is retained in accordance with any applicable agreement between kalana and its customer.

  9. Your Rights Over your personal Data
    Depending on where you are located, you may have certain legal rights over the personal data we hold about you, subject to local privacy laws. These may include the right to:

    • Access the personal data we hold about you.

    • Have incorrect personal data updated or deleted

    • Have your personal data deleted.

    • Restrict the processing of your personal data.

    • Object to the processing of your personal data carried out based on our legitimate interests or for direct marketing purposes

    • Receive a copy of your personal data in an electronic and machine-readable format.

    • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects or otherwise significantly affects you (“Automated Decision-Making”).

    • kalana does not perform Automated Decision-Making as part of the processing activities covered by this Privacy Statement.

    • Receive the categories of sources from whom we collected your personal data.

    • opt out of marketing communications at any time by clicking on the “Unsubscribe” or “opt out” link in marketing emails we send you or by contacting us

    • Complain to a regulator or data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

    • kalana will not discriminate against you for exercising your rights. You, or an authorized individual that we can verify is acting on your behalf, can exercise the applicable rights by contacting us using the contact details at the bottom of this Privacy Statement or by submitting your request through privacy@kalana.com

  10. If your personal data has been submitted to us by or on behalf of an kalana customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable customer directly.



Legal Basis for Processing Personal Data


Our legal grounds for collecting and using your personal data as described in this Privacy Statement fall into the following four categories.


  1. Consent :
    In some cases, we ask you for your consent to process your personal data, such as when we need your consent for marketing purposes. You can withdraw your consent at any time, which will not affect the lawfulness of the processing before your consent is withdrawn. If you would like to withdraw your consent, you can do so by contacting us as provided in the How to Contact Us section below.

  2. Legitimate Interest :
    We process certain data for the legitimate interests of kalana, our affiliates, our partners, or our customers. These legitimate interests include, for example, contacting you to provide support or sending you marketing information (subject to applicable law); detecting, preventing, and investigating illegal activities and potential security issues; and maintaining and improving the Website and mobile applications. We will rely on our legitimate interests for processing personal data only after balancing our interests and rights against the impact of the processing on individuals.

  3. Performance of a Contract :
    Sometimes we process personal data to perform our obligations under an agreement with you. For example, we use payment information you provide when you register for an event to process your payment.

  4. Other Legal Bases :
    In some cases, we may have a legal obligation to process your personal data, such as in response to a court or regulator order. We also may need to process your personal data to protect vital interests, or to exercise, establish, or defend legal claims.

  5. Security:
    We use technical and organizational measures that provide a level of security appropriate to the risk of processing your personal data. However, the security of information transmitted through the internet can never be guaranteed. You are responsible for maintaining the security of your password or other form of authentication involved in accessing password-protected or secured resources.

  6. CCPA and GDPR

    • CCPA
      The California Consumer Privacy Act (CCPA) provides certain rights to California residents with respect to their personal information. California residents have the right to request that we disclose what personal information we collect about them, and the right to request that we delete their personal information.

      If you are a California resident and would like to make a CCPA request, please send an email to privacy@kalana.com. We will respond to your request within 45 days.

    • GDPR
      The General Data Protection Regulation (GDPR) is a privacy law in the European Union (EU) that applies to organizations that process personal information of individuals in the EU.

      Under GDPR, individuals have the right to access, rectify, and erase their personal information, and to restrict or object to the processing of their personal information.

      If you are an individual in the EU and would like to exercise your rights under GDPR, please send an email to privacy@kalana.com. We will respond to your request within 30 days.

  7. Responsibility:
    The customer is responsible for defining the data retention period for their data, taking into consideration relevant laws and regulations such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

    Retention Period: The customer shall define the data retention period for their data, taking into account the purpose for which the data was collected and processed, the applicable legal requirements, and the company’s own data retention policies. The data retention period should not exceed the time necessary to fulfil the purpose for which the data was collected or to comply with legal requirements.

    Handling Customer Data Subject Requests

    The handling of Customer Data Subject Requests (DSRs) is a critical aspect of our organization’s data protection policy. As per the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), individuals have the right to access their personal information collected, utilized, and stored by our organization.

    In accordance with these regulations, our organization will take the following steps to handle Customer Data Subject Requests, which will vary based on the type of data involved:

    • Website and Marketing Data: Our organization will handle DSRs for website and marketing data that we collect, use, and store. We will use reasonable means to verify the identity of the requester and process the request in accordance with the instructions provided by the customer.

    • Customer Data: For customer data, the customer will be responsible for raising DSRs to our organization. The customer will act as the data controller and provide us with the necessary information to identify the requester and the personal information requested. Our organization will then act as the data processor and process the request in accordance with the customer’s instructions.

    • Timeframe for Response: Our organization will respond to DSRs within 45 days from the date of receipt of the request, unless an extension is necessary and permissible under the applicable regulations.

    • Documentation: Our organization will maintain records of all DSRs and the actions taken in response to each request. This documentation will be kept for a period of time specified by the applicable regulations.


    Our organization is committed to protecting the privacy rights of individuals and will take all necessary steps to ensure that Customer Data Subject Requests are handled in a timely and effective manner, regardless of the type of data involved.

Changes to this privacy statement

This Privacy Statement may be amended or revised from time to time at the discretion of kalana. Changes to this Privacy Statement will be posted on the Website and links to the Privacy Statement will indicate that the statement has been changed or updated. If we propose to make any material changes, we will provide notice on this page prior to the change becoming effective. We encourage you to periodically review this Privacy Statement for the latest information on our privacy practices.

For any Grievance, queries on our Privacy policy or the use of our services, you may contact us through email at dpo@kalana.com
You may also contact us at our mailing address below:

kalana Software Private Limited
Suite 503, Mahalakshmi Golden Towers
Santhapet, Ongole, Prakasam District
523001 - A.P, INDIA.






Introduction

kalana provides an HRMS (Human Resource Management System) application that is used by our customers to manage HR activities. This privacy policy applies to all our customers as well as other general users/ website visitors.
Our Privacy Policy describes how kalana collects, uses, and discloses information, and what choices you have with respect to the information. kalana is the controller for the personal data discussed in this Privacy Statement, except as noted in the “kalana as a Service Provider” section below.


kalana as service provider

kalana customers are organizations such as businesses, who use our services to help them manage personnel and applicants. kalana processes personal data in these services only according to our customers’ instructions. If you have questions about personal data, you have entered an kalana service used by one of our customers or want to exercise any of your rights regarding your personal data, our customer contract requires that we redirect your inquiry back to that kalana customer.



Personal Data We Collect

Personal Data We Collect Directly from You Website As a visitor to the Website, you may choose to provide us with your personal data such as:

First name, Last name, Business email, Phone number, Company name, Job level, Functional role, Street address, To access some areas of the Website, you will need to have account authentication credentials. As part of your account, you may choose to provide us with additional data, such as:

A photo, Social media profiles, Areas of expertise, Account Management

We collect business contact information for account management purposes related to the use of kalana software-as-a-service applications or professional services. Cookies, Web Beacons, and Other Similar Technologies kalana may use website tracking technologies to observe your activities, interactions, preferences, transactional information, and other computer and connection information (such as an IP (Internet Protocol) address) relating to your use of our websites and services. We may also use log files, cookies, and similar technologies to collect information about the pages you view, links you click, and other actions you take when accessing our website or emails. If kalana collects any other personal data from you, we will explain the purposes at the time we collect it.

  1. kalana Resource Authentication

    If you use certain systems provided by kalana, we will collect data from you to enable multifactor authentication. Users will be able to choose an offered multifactor method, which may require additional information, such as mobile number, email address, or unique verification identifier.

  2. Other Information
    If kalana collects any other personal data from you, we will explain the purposes at the time we collect it

    Personal Data Obtained from Third-Party Sources

    kalana may also collect business contact information about you from other sources including third parties from whom we have purchased business contact information and from publicly accessible websites, such as your company’s website, professional network services, or press releases. Business contact information may include:


    First name, Last name, Business email, Phone number, Company name, Job level, Functional role, Business street address, Online identifier, Employment history


    In some instances, kalana may combine personal data you have provided to us with personal data collected from other sources as described above. We process this data to update, expand, and analyse our existing marketing records; identify new customers; create more tailored advertising or website experiences; and send marketing emails.


How we use your Personal Data

To Contact you kalana uses the data we collect about you to provide kalana websites, services, and support. For example, if you provide data to us in a “Contact Us” form, we will use your data to respond to the request.


kalana uses your personal data and information about your activity on our websites to contact you for marketing purposes in accordance with your marketing preferences, including telemarketing calls, and to send marketing emails that we believe may be of interest to you, such as product announcements, newsletters, educational materials, and details on upcoming events. We also use it to send administrative information, such as notices related to products, services, or policy changes.

  1. To Plan and Manage Events
    kalana uses your data for event planning and management, including registration, billing, and connecting with other event attendees, or to contact you further about relevant products and services. Any information you provide about emergency contacts or dietary preferences would be used for your safety and health purposes.

  2. For Improvement Purposes
    kalana uses the data we collect to understand how our websites and services are being used and to make improvements. For example, we may solicit your feedback about your experience using our services, and ways that we can improve those services.

  3. For Security and Investigations
    kalana may use your information to diagnose website technical problems, as well as to prevent, detect, mitigate, and investigate potential security issues, as well as fraudulent or illegal activity.

  4. To Personalize Your Experience
    kalana also may use your data to personalize your experience on our websites. kalana or our service providers use website tracking technologies to display products, features, or content that are tailored to your interests and to present advertising on other sites. For more information on how we use cookies, please see our Cookie Policy, which can be found on our website.

  5. Data Disclosure
    Organization may share information with its affiliates and third-party service providers or vendors that have been contracted to offer services on behalf of the Organization. These service providers or vendors are only permitted to use the disclosed data in accordance with the instructions provided by the Organization.

  6. Additional Disclosures
    kalana will not disclose customer data unless we are required to do so to comply with the statutory law or a binding order of a governmental body or a judicial authority. If a governmental body issue notice or a directive to kalana to share the customer data, kalana will attempt to redirect the same to the Customer which shall be at the sole discretion of such authority. Governmental and regulatory bodies need to follow the stipulated procedure to obtain valid and binding orders that shall be undisputed. We review all orders and object to overbroad or otherwise inappropriate ones. If compelled to disclose customer data to a government body, we will give customers reasonable notice of the demand to allow the customer to seek a protective order or other appropriate remedy unless kalana is legally prohibited from doing so. kalana does not sell personal data that we collect or process under this Privacy Statement.

  7. International Data Transfers
    kalana operates as a global business and may transfer, store, or process your personal data in a country outside your authority, including countries outside the European Economic Area (“EEA”). However, we have taken appropriate safeguards with respect to the protection of your privacy, fundamental rights and freedoms, and the exercise of your rights. For example, if we transfer personal data from the EEA to a country outside it, such as the United States, we will implement an appropriate data transfer solution such as entering EU standard contractual clauses with the data importer or taking other measures to provide an adequate level of data protection under EU law.

  8. Data retention
    kalana will retain your personal data at least if necessary to fulfil the service that you have requested, comply with any laws or regulations, resolve disputes, and enforce our agreements. kalana may retain your data longer for a legitimate business interest where business benefit is not outweighed by your personal rights and freedoms. Data entered an kalana enterprise service is retained in accordance with any applicable agreement between kalana and its customer.

  9. Your Rights Over your personal Data
    Depending on where you are located, you may have certain legal rights over the personal data we hold about you, subject to local privacy laws. These may include the right to:

    • Access the personal data we hold about you.

    • Have incorrect personal data updated or deleted

    • Have your personal data deleted.

    • Restrict the processing of your personal data.

    • Object to the processing of your personal data carried out based on our legitimate interests or for direct marketing purposes

    • Receive a copy of your personal data in an electronic and machine-readable format.

    • Not be subject to a decision based solely on automated processing, including profiling, which produces legal effects or otherwise significantly affects you (“Automated Decision-Making”).

    • kalana does not perform Automated Decision-Making as part of the processing activities covered by this Privacy Statement.

    • Receive the categories of sources from whom we collected your personal data.

    • opt out of marketing communications at any time by clicking on the “Unsubscribe” or “opt out” link in marketing emails we send you or by contacting us

    • Complain to a regulator or data protection authority about our collection and use of your personal data. For more information, please contact your local data protection authority.

    • kalana will not discriminate against you for exercising your rights. You, or an authorized individual that we can verify is acting on your behalf, can exercise the applicable rights by contacting us using the contact details at the bottom of this Privacy Statement or by submitting your request through privacy@kalana.com

  10. If your personal data has been submitted to us by or on behalf of an kalana customer and you wish to exercise any rights you may have under applicable data protection laws, please inquire with the applicable customer directly.



Legal Basis for Processing Personal Data


Our legal grounds for collecting and using your personal data as described in this Privacy Statement fall into the following four categories.


  1. Consent :
    In some cases, we ask you for your consent to process your personal data, such as when we need your consent for marketing purposes. You can withdraw your consent at any time, which will not affect the lawfulness of the processing before your consent is withdrawn. If you would like to withdraw your consent, you can do so by contacting us as provided in the How to Contact Us section below.

  2. Legitimate Interest :
    We process certain data for the legitimate interests of kalana, our affiliates, our partners, or our customers. These legitimate interests include, for example, contacting you to provide support or sending you marketing information (subject to applicable law); detecting, preventing, and investigating illegal activities and potential security issues; and maintaining and improving the Website and mobile applications. We will rely on our legitimate interests for processing personal data only after balancing our interests and rights against the impact of the processing on individuals.

  3. Performance of a Contract :
    Sometimes we process personal data to perform our obligations under an agreement with you. For example, we use payment information you provide when you register for an event to process your payment.

  4. Other Legal Bases :
    In some cases, we may have a legal obligation to process your personal data, such as in response to a court or regulator order. We also may need to process your personal data to protect vital interests, or to exercise, establish, or defend legal claims.

  5. Security:
    We use technical and organizational measures that provide a level of security appropriate to the risk of processing your personal data. However, the security of information transmitted through the internet can never be guaranteed. You are responsible for maintaining the security of your password or other form of authentication involved in accessing password-protected or secured resources.

  6. CCPA and GDPR

    • CCPA
      The California Consumer Privacy Act (CCPA) provides certain rights to California residents with respect to their personal information. California residents have the right to request that we disclose what personal information we collect about them, and the right to request that we delete their personal information.

      If you are a California resident and would like to make a CCPA request, please send an email to privacy@kalana.com. We will respond to your request within 45 days.

    • GDPR
      The General Data Protection Regulation (GDPR) is a privacy law in the European Union (EU) that applies to organizations that process personal information of individuals in the EU.

      Under GDPR, individuals have the right to access, rectify, and erase their personal information, and to restrict or object to the processing of their personal information.

      If you are an individual in the EU and would like to exercise your rights under GDPR, please send an email to privacy@kalana.com. We will respond to your request within 30 days.

  7. Responsibility:
    The customer is responsible for defining the data retention period for their data, taking into consideration relevant laws and regulations such as the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR).

    Retention Period: The customer shall define the data retention period for their data, taking into account the purpose for which the data was collected and processed, the applicable legal requirements, and the company’s own data retention policies. The data retention period should not exceed the time necessary to fulfil the purpose for which the data was collected or to comply with legal requirements.

    Handling Customer Data Subject Requests

    The handling of Customer Data Subject Requests (DSRs) is a critical aspect of our organization’s data protection policy. As per the California Consumer Privacy Act (CCPA) and the General Data Protection Regulation (GDPR), individuals have the right to access their personal information collected, utilized, and stored by our organization.

    In accordance with these regulations, our organization will take the following steps to handle Customer Data Subject Requests, which will vary based on the type of data involved:

    • Website and Marketing Data: Our organization will handle DSRs for website and marketing data that we collect, use, and store. We will use reasonable means to verify the identity of the requester and process the request in accordance with the instructions provided by the customer.

    • Customer Data: For customer data, the customer will be responsible for raising DSRs to our organization. The customer will act as the data controller and provide us with the necessary information to identify the requester and the personal information requested. Our organization will then act as the data processor and process the request in accordance with the customer’s instructions.

    • Timeframe for Response: Our organization will respond to DSRs within 45 days from the date of receipt of the request, unless an extension is necessary and permissible under the applicable regulations.

    • Documentation: Our organization will maintain records of all DSRs and the actions taken in response to each request. This documentation will be kept for a period of time specified by the applicable regulations.


    Our organization is committed to protecting the privacy rights of individuals and will take all necessary steps to ensure that Customer Data Subject Requests are handled in a timely and effective manner, regardless of the type of data involved.

Changes to this privacy statement

This Privacy Statement may be amended or revised from time to time at the discretion of kalana. Changes to this Privacy Statement will be posted on the Website and links to the Privacy Statement will indicate that the statement has been changed or updated. If we propose to make any material changes, we will provide notice on this page prior to the change becoming effective. We encourage you to periodically review this Privacy Statement for the latest information on our privacy practices.

For any Grievance, queries on our Privacy policy or the use of our services, you may contact us through email at dpo@kalana.com
You may also contact us at our mailing address below:

kalana Software Private Limited
Suite 503, Mahalakshmi Golden Towers
Santhapet, Ongole, Prakasam District
523001 - A.P, INDIA.